Help Center

Ordering Shipping (8)
How do I order shipping with your company?
With EasyHaul.com, you can place your order online, via email, or over the phone. We just need a few pieces of information from you.
  • What kind and size of vehicle would you like shipped
  • Does the vehicle start or roll?
  • Where will the vehicle be picked up? As well as any special reference information such as lot number, buyer number, available hours for pickup, or the last six digits of the VIN.
  • Where will the vehicle be delivered? As well as contact information for the receiver, and any special notes such as hours available.
  • Will there be loading/unloading assistance?
Once we have this information from you, we will quote you the price and get you the best deal possible from our extensive network of bonded and insured transport carriers.
How do I get a quote?
Go to www.easyhaul.com and fill in your lot or VIN number and destination.
My vehicle is not operable or does not roll. Can you ship it?
Absolutely, we can arrange shipping for inoperable vehicles. However, depending on the condition of the vehicle, you may need to assist the driver with loading or unloading. You are responsible for arranging loading equipment at pick-up and destination locations. If purchasing a vehicle at auction, the auction yard may be able to arrange loading at pick-up. Please note: If you mark your vehicle as operable and it is not, additional costs or delays may be incurred.
Where can you ship to?
EasyHaul.com can ship vehicles anywhere, domestic or international. We can ship to any address in the US where roads are wide enough to accommodate a large cargo truck. If your street is too small for a large truck you can arrange for delivery to a nearby lot or shopping plaza.
How should I prepare my vehicle for shipping?
If the vehicle is being picked up from a business, dealer, or auction, make sure everything is paid for and that the vehicle will be released at pick-up. Ask the pickup location what will be necessary for the vehicle to be released to the driver (buyer #, reference #, lot #, invoice #, etc.). Make sure that the vehicle does not have anything inside during transit. If there will be items in the vehicle (such as auto parts), make sure we know about those items so that the driver may write down the item descriptions at pick-up. Please be aware that EasyHaul.com is not responsible for any lost, stolen, missing, or misplaced items.
What if I need to change my shipping order?
Contact EasyHaul.com right away if any changes need to be made to your shipping order. Some changes – such as change of pickup or drop off address - may change the amount due. Once your vehicle is picked up, we can only change the destination.
What if I want to contact the driver delivering my vehicle?
You will receive the driver’s phone number once we schedule pickup. The driver will contact you approximately two hours before delivery to confirm details.
What is the overall process to ship a vehicle within the US?
1) Go to EasyHaul.com and use our quote calculator to get your rates. Be sure to indicate if the vehicle is drivable.
2) After you’ve received your quote, you can pay via major credit card or a wire transfer through your bank.
3) Our agents will work with you to deliver your vehicle. We’ll send you automatic notifications by text or email when the driver is assigned, when your car is picked up, and when it is delivered. You can also track shipping status under My Account at any time.
4) If the car cannot drive or roll, you are responsible for arranging proper loading equipment. If it rolls or drives easily, the driver will roll it off the truck for you at delivery.
5) You’re all set!
This helpful video explains how to get a quote, create an account and begin the shipping process.
Payment (6)
How do I pay for shipping?
Domestic Shipping:
You can pay for your shipping order with any major credit card, or a bank wire transfer.
If you pay with a wire transfer, please e-mail us a copy of your wire transfer receipt once you've made payment.
Only after payment is received by EasyHaul in full will we be able to schedule the pick-up for you.

International Export:
You can pay for your shipping order only via bank wire transfer only. When you pay with a wire transfer, please e-mail us a copy of your wire transfer receipt. We can pick up your vehicle only after the vehicle has been paid for at auction and shipping has been paid in full.
Are there any additional fees?
• Domestic Shipping
Our fee covers all shipping related costs for your vehicle.
Our fee does NOT cover auction fees, driver wait time fees, storage fees or fees from delayed delivery, loading or unloading costs. Please arrange to be present for delivery or designate an agent to avoid additional fees.

• International Export
Our shipping price covers all shipping related costs for your vehicle:
• Pick up from auction
• Delivery to warehouse
• Loading
• US customs clearance
• Documentation
• Export to port of destination

Our fee does not cover:
• Auction fees
• Driver wait time fees
• Storage fees or fees from delayed delivery
• Special auction loading
• Destination customs or duty fees

We have agents in many destination countries that can help you take care of customs and delivery from the destination port. Please contact us to see if we have an agent in your destination country.
Can I just pay the driver when they deliver my car?
All payment must be upfront to EasyHaul.com and we will pay the driver after delivery.
Does it cost more to ship a car that does not drive?
We do not charge you more to ship a vehicle that doesn't drive. You may need to assist the driver with loading or unloading your vehicle. You are responsible for arranging loading equipment at pick-up and destination locations.

Please note: If you mark your vehicle as drivable and it is not, additional costs or delays may be incurred. If you are buying a car at auction, the auction yard may have loading equipment at the pick-up location. Contact the auction yard directly to arrange loading.
How can I cancel my order?
You may cancel your shipment any time before your vehicle has been picked up.
Once the vehicle has been picked up delivery cannot be canceled, we can only change the destination address. We will charge a $50 cancellation fee if the order is canceled after we have received payment. Additional fees may be incurred for cancellation after a driver is assigned.
Do you reimburse auction storage?
We reimburse storage fees incurred after your missed pick-up window, through the day the vehicle is picked up from the auction or your shipping order is cancelled. We cover up to $20 dollars a day, all we need is a copy of your receipt with storage dates.

How much do you reimburse?
We reimburse up to $20 per day starting after your missed pick-up window through the day the vehicle is picked up from the auction or your shipping order is cancelled. If storage fees are less than $20 per day, we reimburse the amount you were charged.

What do I need to show you for my refund?
We require a copy of your auction storage receipt. Please send a copy to info@easyhaul.com with your shipping order number and/or vehicle’s VIN in the subject line.

How will you send me my refund?
We issue refunds via the method with which you paid. Domestic wire transfers will be refunded by check, if you are an international customer please email info@easyhaul.com.

How long do refunds take? Refunds by credit card will be issued within 3-5 business days (depending on financial institution) and wire transfers typically take 10 business days.
Pickup and Delivery (7)
How quickly will my vehicle be picked up?
EasyHaul’s normal pick-up window is 1-5 business days from payment, however these are estimates and pick up times may be affected by location or weather and EasyHaul cannot guarantee a pick-up date and time.
What if my vehicle was supposed to be picked up one day and instead it was picked up the next?
All of our pick-up and delivery dates are best estimates. Our drivers work quickly and safely nationwide and around the clock. Many adverse conditions can affect actual pickup and delivery times. You can receive real-time updates on the most current status of your shipping order at any time in My Account.
Will you deliver to my house?
Yes, we can deliver domestic orders to any location within the contiguous US if the streets in your area are wide enough to accommodate the tow truck or trailer. If a semi-truck can pass through your street, it is probably wide enough for delivery.
If not, we can arrange for delivery to a nearby parking lot or shopping plaza.
How soon will my vehicle be delivered?
We will deliver your vehicle as soon as possible, depending on the distance and the route.
• 1-2 days within the same state on average
• Up to 10 days from coast to coast on average

All delivery information we provide are best estimates and we cannot guarantee exact dates. Real-time shipping updates are available in My Account.

International delivery time depends on the distance and route to the delivery port. Please refer to the online shipping calculator for estimated sailing times.
Can someone else sign for my item if I am not available at delivery?
When arranging your shipping order, you can designate a family member or agent to sign for your vehicle.

If you choose not to designate an agent and you are not available to take the delivery, the vehicle will remain on the trailer for delivery at a later date or will be placed in storage in a nearby facility until you can arrange to pick it up. Vehicles placed in storage are subject to additional storage fees and transport charges.
What happens if there is no one available to sign for my vehicle upon delivery?
You can designate an agent to sign for your delivery and take possession of the vehicle. If neither you nor an agent is present at delivery, the vehicle will remain on the truck or the driver will take the item to a nearby storage facility. You will be responsible for any additional fees.
What if my vehicle requires unloading assistance?
You are responsible for arranging loading and unloading of your vehicle. If you cannot unload the vehicle yourself, EasyHaul.com may be able to arrange assistance for an additional cost.
If purchasing a vehicle at auction, the auction yard may be able to arrange loading at pick-up. Please contact your auction yard directly.
International Shipping (17)
How long does it take to ship my vehicle internationally?
Delivery time depends on the distance and route to the delivery port. Please refer to the online shipping calculator for estimated sailing times.
Can EasyHaul.com deliver the vehicle to my house?
For international orders we only provide delivery to the port of the destination country.
What does the cost of shipment include?
Our shipping price covers all shipping related costs for your vehicle:
• Pick up from auction
• Delivery to warehouse
• Loading
• US customs clearance
• Documentation
• Export to port of destination

Our fee does not cover:
• Auction fees
• Driver wait time fees
• Storage fees or fees from delayed delivery
• Special auction loading
• Destination customs or duty fees
Does your company take care of customs?
We will handle clearing US customs for you. It is your responsibility to verify import procedures and customs at the destination.

We have agents in many destination countries that can help you take care of customs and delivery from the destination port. Please contact us to see if we have an agent in your country.
What ownership documents are required for export from the US?
We can only ship vehicles with a valid Title or Certificate. If the vehicle has a Bill of Sale, Parts Only designation, or Lien, the vehicle cannot be exported.
If you are concerned if your vehicle can be exported, please contact us.
What US ports can my vehicle ship from?
We ship from all major ports in the US. Shipments to Europe, Africa, Russia, and the Middle East primarily use New Jersey ports. Shipments to Australia and Asia typically depart from ports in California.

If purchasing a vehicle at auction, you can save money by choosing a vehicle at an auction location close to departure ports.
How many cars can fit in one container?
A 20ft container can fit one vehicle only.
A 40ft container can fit between two to four vehicles depending on vehicle size.
Can I ship my vehicle using RORO (Roll on, Roll off) Service?
If your vehicle is eligible for RORO shipping, we can arrange it.
To be eligible for RORO shipping, the vehicle must fit these requirements:

• Drives onto the boat under its own power
• Has no broken glass in the vehicle, all windows must be present
• All tires present and inflated
• Doors, trunk, and hood able to close safely and securely
• No significant autobody damage
• No biohazard present or leaking fluids

If you have a specific vehicle in mind, please provide us with images and we will attempt to determine if the vehicle qualifies for RORO shipping.

Please note: If you mark your vehicle as drivable and it is not, additional costs or delays may be incurred.
Can I put parts or personal items in my vehicle for shipping?
Auto parts can be shipped with your vehicle with container shipping (not available with RORO shipping).
You may order parts online and have them shipped to the warehouse where we can then load them with your vehicle ($100 per small package). We will then load them into the container with your vehicle.
If you would like to order larger items or a large quantity, we can offer you a pallet. With this option, we shrink wrap your packages all together on a pallet (48 inches wide by 48 inches long by 5 feet tall) in the container.
Please contact us to make sure you have enough time before loading. We need the invoice and the tracking number for the parts before they are delivered to the warehouse. This is only if you are shipping via container, as we cannot include auto parts if you are shipping RORO.
Does EasyHaul.com provide US inland transportation to the departure port?
Yes, we can arrange to pick up your vehicle from anywhere in the US and deliver it to the departure port for export.
When will I receive the documents related to my shipment?
Once the vehicle has cleared customs, we will mail the title or certificate via FedEx with the shipping invoice, as well as a Dock Receipt or Bill of Loading if applicable. All Docs will arrive before your vehicle reaches its destination port.
Is storage available through EasyHaul.com?
Yes, with international shipping, we offer up to 30 days of free storage at our warehouse for container shipping, depending on shipping volume.
How can I order faster shipping?
For faster shipping, EasyHaul.com offers shipping by Air. Please contact us for a custom quote.
Can EasyHaul ship from the US to Mexico?
EasyHaul ships to the US-side border along Mexico. Common destinations are:

• Laredo, TX
• El Paso, TX
• San Diego, CA
• Tucson, AZ
• Yuma, AZ

You can then complete customs registration to bring the vehicle in person or hire a bonded driver to cross the border. We can also arrange for ocean shipping in a container to:

• Altamira
• Veracruz
Can EasyHaul ship from the US to Canada?
EasyHaul ships to the US-side border along Canada. Common destinations are:

• Blaine, WA
• Buffalo, NY
• Niagara Falls, NY
• Sweetgrass, MT
• Detroit, MI

To complete delivery into Canada, you need to secure the title to present to customs and identify a warehouse location (US side), where EasyHaul.com can deliver the vehicle. Then either pick up the vehicle in person or hire a Canadian transport company to pick up the vehicle.

Currently, we are unable to ship to addresses beyond the border.
What steps are involved in shipping a car to Canada?
Before you ship a vehicle to Canada, you need to make sure that the vehicle is able to be legally imported into Canada. Import regulations state that any vehicle admitted into Canada must meet Canada Motor Vehicle Safety Standards (CMVSS). The vehicle may not be modified or altered from its original design.

You'll also need to confirm that the ownership paperwork is available for the vehicle is able to licensed in Canada. You'll need to notify US Customs at least 72 hours before your vehicle leaves the country.
If you're importing a vehicle you plan to have licensed, you'll also need to complete and provide a Vehicle Import Form. If you're importing a vehicle you'd like to use for parts, you'll need to complete and provide a Vehicle Imported for Parts Form.
What is the overall process to ship a vehicle internationally?

This helpful video explains the steps to get a quote, create an account and begin the shipping process to deliver vehicles overseas.

Other Common Questions (7)
Can I have a boat shipped?
Yes, you can ship a boat with us. Just be sure to let us know the length and width of the boat when placing your order. Boats for shipment will need to be on a towable trailer at the time of pickup.
Is it possible for EasyHaul to ship an over sized item such as a motor home or Semi-truck?
Shipping anything larger than a Ford F350 drastically changes shipping rates. The larger size and dimensions of a unit require specialized shipping equipment which costs more to operate.
Can your driver check for damage to the vehicle before loading?
At time of pick-up, the driver will mark any damage or missing parts from the vehicle's exterior on the Bill of Lading. The delivery transporter will only release the vehicle after you review and sign-off on the Bill of Lading. This allows you to confirm that the vehicle is delivered in the same condition it was picked up.
What if there is damage to the vehicle during transit?
We ONLY use insured and bonded transportation carriers for ground shipping. The transporter will be responsible for damage that occurs during ground transport. Please contact us immediately if your vehicle is delivered with damage from transport.
Shipping lines do not have this option, so you can order ocean shipping insurance for international deliveries.

Contact us for more details.
What transporters will be used to ship my vehicles?
We have an extensive network of contracts with bonded and insured drivers across the country. In addition, we only contract with drivers that show consistent excellent service reviews.

Our drivers use a wide variety of equipment such as tow trucks, 3-car haulers, 9-car haulers, enclosed trailers, and open trailers. You can request a specific transport vehicle type for your shipment when you place your order and we'll do our best to accommodate your request.
My vehicle does not have a key. Can you help?
If your vehicle does not have keys, EasyHaul.com can order them for you for approximately $350-$550 depending on the car model.
Do you reimburse auction storage?
We reimburse storage fees incurred after your missed pick-up window, through the day the vehicle is picked up from the auction or your shipping order is cancelled. We cover up to $20 dollars a day, all we need is a copy of your receipt with storage dates.

How much do you reimburse?
We reimburse up to $20 per day starting after your missed pick-up window through the day the vehicle is picked up from the auction or your shipping order is cancelled. If storage fees are less than $20 per day, we reimburse the amount you were charged.

What do I need to show you for my refund?
We require a copy of your auction storage receipt. Please send a copy to info@easyhaul.com with your shipping order number and/or vehicle’s VIN in the subject line.

How will you send me my refund?
We issue refunds via the method with which you paid. Domestic wire transfers will be refunded by check, if you are an international customer please email info@easyhaul.com.

How long do refunds take? Refunds by credit card will be issued within 3-5 business days (depending on financial institution) and wire transfers typically take 10 business days.